Some of our badge earners didn’t receive their badges, what could be the problem?

How to check that the recipient has received the email?

• You can check from your reports that the recipient has received the badge.

Possible sources of problems

In certain situations, badges may not be issued. These incidents, although rare, can occur for various technical reasons, such as:

• A block on the recipient's internal server / security rules (academic server, company server, etc.),
• An incorrect email address,
• Blocking by the email service provider.

What can be done?

• Check that the recipient's email address is valid and ask them to check their SPAM folder,
• If you have a Pro service level OBF account, it is recommended that you connect your organisation's smtp server to your OBF account, so that badge e-mails can be sent from your e-mail server,
• Contact your IT department to identify any potential blockages.

How can the recipient get the badge?

• You can resend the badge notification email
• You can redirect your badge earners to Open Badge Passport (the badge wallet), where they'll find their issued badges (they need to log in with the email address to which the badge was issued)
  • Please note that for higher-education students, they can log-in using their academic login - SSO (Edugain/Renater)