I am not receiving the password reset email

Modified on Tue, 20 Jun 2023 at 03:44 PM

There can be a couple of reasons why you aren't receiving a password reset email.   

  1. The password reset email is being pushed to a spam/junk folder or blocked by a network firewall. 

  2. You may be attempting to generate a password reset email for an email address not  registered as your primary or confirmed secondary email address.  

If you're using your primary email address and the password reset email isn't found in a junk/spam folder, please use this Submit a request link to reach out to OBF support. One of our representatives can assist you with resetting your password.  

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